Reviews for Plumbworld

Overall Rating:

Rating: 5 Stars
From: Stuart
Date: 26 Nov 2008
Comments: Have ordered a number of items from Plumbworld over the last year, the latest being a chimney brush! (such is the range of products they sell). Delivery is always quick and the items well packaged. Highly recommended.

Rating: 1 Star
From: Edd
Date: 29 Jul 2011
Comments: I was desperately in need of a replacement shower so placed my order on Monday. There were no means by which to specify a delivery date/time or special instructions. Only later did I receive an e-mail telling me the item was out of stock even though the website said differently. On Thursday I received an e-mail telling me that I needed to be in from 7am-7pm the next day, not convenient at all. To make matters worse, I tried on several occasions to ensure the driver rang me due to the buzzer for the flat not working. Unsurprisingly the driver thought I was out when I have been in all day. They now expect me to take another day off work next week to be in to sign for the goods. What's worse is that I kept getting fobbed off by their customer service team with what felt like automated responses.

Rating: 5 Stars
From: Arthur
Date: 16 Jun 2011
Comments:

Have to say I have been very impressed with Plumbworld on three occasions now. My plumber is now a regular user and he is happy too.

Rating: 1 Star
From: marion
Date: 23 Jun 2011
Comments:

I would never dream of ordering from a company like this again that only has Customer Relations on e-mail, & that was practically non existant, I needed urgent questions answered, & waited nearly 2 days for a reply I should have had a call from the couriers within 72 hours to say when the delivery would be the call never came, after getting advice from trading standards I e-mailed the cancellation section then I was answered in a couple of hours, thankfully I did receive a full refund in 2 days. A very frustrating time